Privacy policy
Last updated 14 November 2026
What we collect
Your phone number, to sign you in. Your name, your age and your gender, which you say when you sign up. If you drive: your car (make, model, colour, seats) and a photo of your driving licence. The trips you publish and the seats you book. Messages you send, including photos and locations you choose to share. Ratings. The language you use, a device identifier, a push notification token and the network address of your requests.
Why we use it
To run the service: show trips, handle bookings, let you talk to the people you travel with and send you notifications. To check that drivers hold a valid licence. To keep people safe: handle reports and enforce bans on accounts and phones.
What other users see
Your name, gender if you set it, your ratings and number of trips, and your car if you drive. Never your phone number: you talk in the app. Review comments are not shown on profiles.
Location
We use your location only when you share it in a chat. Live location lasts for the time you pick, runs while the chat is open, and stops when you stop it, leave the chat or close the app.
Messages and our team
Private chats are between you and the other person. Our team can open a private chat only to look into a report or a safety problem, and every time that happens it is recorded. Reports you send are read by our team; the person you report is not told who reported them.
Automatic checks and translation
A driving licence photo is read automatically by an AI service to help our team check it; a person makes the final decision. Message text is sent to Google for translation only when you tap Translate.
Who processes data for us
Supabase hosts our database and files in the European Union (Frankfurt). Twilio sends login codes by SMS. Expo, Apple and Google deliver push notifications. Anthropic reads licence photos. Google translates messages. They process data only to provide these services to us. We do not sell your data and we do not show ads.
How long we keep it
For as long as you have an account. When you delete your account, your profile, trips, bookings, messages, the ratings you gave and the photos you uploaded are deleted. A record that a phone was banned can be kept so a ban cannot be avoided by making a new account.
Your rights
You can see and change your details in Settings, delete your account there, and ask us for a copy of your data or to correct it. You can also complain to the Information and Privacy Agency of Kosovo.
Age
Drivers must be 18 or older. Passengers under 18 use Hyp Hyp with a parent or guardian's permission.
Changes
If we change how we handle your data, we update this page and tell you in the app.