Terms of use
Last updated 14 November 2026
What Hyp Hyp is
Hyp Hyp connects drivers who have spare seats on a trip they are already making with passengers going the same way. We run the app. We are not a transport company, we do not employ drivers and we are not a party to the agreement between a driver and a passenger.
Who can use it
Drivers must be at least 18. Passengers can be younger; if you are under 18, use the app with a parent or guardian's permission. You use your own phone number and your real name, and you keep your account to yourself. One person has one account.
Sharing costs, not selling rides
Hyp Hyp is for sharing the cost of a trip. Drivers set a price per seat that covers their costs such as fuel and tolls, and may not use the app to run a taxi or any other commercial transport service.
Drivers
To publish trips you send a photo of your driving licence and confirm that you are 18 or older, that your licence is valid, and that your car is registered and insured. You are responsible for your car, for driving safely and legally, and for the trip details you publish. We check licences, but a check is not a guarantee.
Booking and cancelling
A passenger asks for specific seats and the seat is theirs only when the driver approves. Either side can cancel in the app. Drivers cannot cancel in the last 2 hours before departure. Cancel as early as you can: late cancellations and not showing up can be recorded on your profile.
Payment
The passenger pays the driver the price shown on the trip, directly. If Hyp Hyp charges a fee for a service, the amount is shown in the app before you confirm.
How to behave
Be on time, be respectful, and describe yourself and your trip honestly. No harassment, threats, discrimination, fraud, spam, or anything illegal. Gender is self-declared; women-only trips are a preference, not a safety guarantee.
Ratings and reports
Passengers rate drivers after a trip. Ratings must reflect what really happened. You can report a person, a trip or a message, and our team reviews reports.
Suspension
We can limit, suspend or close an account, and block the phone it was used on, when these terms are broken or when someone's safety is at risk.
Our responsibility
We work to keep the app running and the information in it accurate, but trips are arranged between users. To the extent the law allows, we are not liable for what happens during a trip, for delays or cancellations, or for the behaviour of other users.
Your account
You can delete your account at any time in Settings. Trips and seats still ahead have to be cancelled first.
Changes and law
We may update these terms and will tell you in the app when something important changes. These terms are governed by the laws of the Republic of Kosovo.